Information for participants
FAQ
Understanding the NDIS and your support coordination funding
What is the NDIS?
The National Disability Insurance Scheme (NDIS) provides funding to people with a permanent or significant disability so they can live more independently and take part in everyday life. Through the NDIS, participants can access supports that help them:
Spend more time with family and friends
Build independence and confidence
Learn new skills
Stay connected to community, work, or volunteering
Improve their overall wellbeing
Along with funded supports, the NDIS can also help you connect with local services such as GPs, community groups, schools, libraries, support groups, and other government programs.
What is an NDIS plan?
An NDIS plan is your personalised document that outlines:
Your goals
The supports you need
The funding you have been approved for
How that funding can be used
Your plan is built around what you want to achieve, what you need day-to-day, and the type of support that best suits your circumstances.
What is Support Coordination in an NDIS plan?
Support Coordination is a funded service that helps you understand your NDIS plan and use your supports in a way that feels right for your life.
A Support Coordinator can help you:
Understand your plan and funding
Choose and connect with suitable providers
Coordinate your services
Organise appointments
Resolve issues or barriers
Build skills so you can manage parts of your plan on your own over time
Support Coordination is all about making your NDIS experience easier, clearer, and more empowering.
For more information, you can visit the NDIS website.
Why have you been approved for a Support Coordinator?
The NDIS includes Support Coordination in a plan when a participant needs extra help to:
Navigate the NDIS system
Coordinate multiple supports or providers
Manage complex needs or situations
Build confidence and independence
Understand how to use their funding correctly
Stay safe and stable in their daily life
Having Support Coordination means the NDIS recognises that you would benefit from guided support to make the most of your plan.
How do I get started?
FAQ
Getting support with us is simple and stress-free. Here’s how the process works.
01
Reach out
Send us a message or give us a call — we’re here to listen and understand what you need.
02
Meet with us
We’ll organise a phone call or face-to-face meeting to get to know you and talk through your goals.
03
Complete onboarding
Together, we’ll go through consent forms, your NDIS plan, and any information needed to set up your supports.
04
Start your supports
Once everything is in place, we begin working with you to coordinate your services and support your goals.